Terms of Service
The service terms that apply when booking Premier Maids & Cleaners for cleaning, domestic staffing and related support.
Last updated: August 2026
Clear service expectations.
These terms explain how bookings, payments, access, service quality and customer responsibilities are handled.
1. Acceptance of Terms
By booking or using Premier Maids & Cleaners services, you agree to these Terms of Service. If you do not agree with these terms, please do not proceed with a booking or service request.
2. Services
Premier Maids & Cleaners provides professional cleaning, domestic staffing and related support services for homes, offices, institutions and commercial premises. Service scope, availability and quotations may vary by property type, location and operational requirements.
3. Bookings & Payments
Bookings are confirmed after our team reviews your request and confirms availability. Payment requirements, payment methods and any agreed terms will be communicated through the quotation, invoice or booking confirmation.
4. Cancellations & Rescheduling
If you need to cancel or reschedule a service, contact us as early as possible. Late cancellations, lockouts or unavailable access may affect scheduling or attract charges depending on the agreed service arrangement.
5. Service Quality
If you have a concern after service delivery, contact us promptly and provide relevant details or photos where helpful. We will review the concern against the agreed scope of work and advise on the appropriate resolution.
6. Liability
We take care when working on customer premises, but Premier Maids & Cleaners is not responsible for pre-existing damage, fragile or improperly secured items, or issues caused by defective surfaces, fixtures or property conditions.
7. Access to Property
Customers are responsible for providing safe and reasonable access to the property at the agreed time. Any keys, access codes, security instructions or gate passes should be arranged before the service begins.
8. Updates to Terms
We may update these terms from time to time. Updated terms become effective when published on this page or communicated through our official channels.